Lake George Area WINTERFEST FAQANSWERS TO YOUR QUESTIONS CLICK HERE TO PURCHASE YOUR WINTERFEST PASS!
FAQ (Frequently Asked Questions)
Subject to change
How do I receive my Winterfest Wristband? A: You’ll pick your wristband up at the Holiday Inn in Lake George. You’ll show them your electronic confirmation (sent to you immediately following your purchase), and voila you’re on your way!
What age is considered an adult? A: Adult wristbands are for ages 16 and older.
Is my wristband good for a specific weekend? A: You can enjoy the perks of your Winterfest wristband from December 27th-March 12th! However, your activity must be used at the reserved date/time.
How do I know where to go for my selected activity? A: The Winterfest site will display the locations of the activity providers, and we’ll send you an email with all the details you need for your selected activity. This will include the address and contact information. For most activities, you will need to contact the provider to confirm your time slot.
Do I need a ticket for my selected activity? A: Your wristband will have a tear-off tab attached when you receive it. Treat this like cash; there are no replacements. You will give this tab to your activity provider as your ticket.
What if I need to cancel? A: Cancellations made 7 days prior to the activity date will be refunded in full. Cancellations made less than 7 days prior to the activity will not be refunded. To cancel, please email us at [email protected], providing the name and email address the reservation was made under.
What if I need to change my activity time? A: No problem. You’ll be able to call the activity provider directly to see if other time slots are available. When you purchase your wristband, we’ll provide you with all of the contact info for the activity provider.
How do I take a horse-drawn carriage ride? A: Show your wristband at the carriage stop in Beach Road Parking Lot and hop on for a ride. Enjoy unlimited carriage rides every Saturday beginning the week of December 27th – March 12th 12 pm-5pm. The carriage stop is noted on the Winterfest map here.
Where do I get hot chocolate? A: Enjoy unlimited hot chocolate at one of our designated hot chocolate stations around Lake George Village. Stations are noted on the Winterfest map here.
How do I receive a restaurant discount? A: Show your Winterfest wristband at any of the participating area restaurants to receive a 10% discount (some exclusions apply). The restaurants are noted on the Restaurants page of www.lakegeorgewinterfest.com, as well as on the Winterfest map here.
What time can I go on my dog sled ride? A: Your ticket can be used anytime Friday – Sunday from 10AM – 5pm. The week after Christmas & Presidents Week rides will be available most days. Dog sled rides are located 90 minutes from Lake George in beautiful Lake Placid. Your ride is a half mile lap on Mirror Lake. Additional details will be emailed to you after you have purchased your wristband.
ASSUMPTION OF RISK & COVID INFORMATION
Covid Statement: We want you to have an enjoyable and safe experience in the Lake George Region. All of our hotel, restaurant and activity providers are required by the state to strictly follow the individual safety mandates for their businesses. Additionally, the region mandates social distancing, mask wearing and hand sanitization. All activities are subject to change, and guests will be notified if changes are made to available activities.
ASSUMPTION OF THE RISK. I acknowledge and understand the following:
Participation includes possible exposure to and illness from infectious diseases including but not limited to COVID-19. While particular rules and personal discipline may reduce this risk, the risk of serious illness and death does exist. By participating with Winterfest, I knowingly and freely assume all such risks related to illness and infectious diseases, such as COVID-19, even if arising from the negligence or fault of Warren County and Americade. I hereby knowingly assume the risk of injury, harm and loss associated with the Activity, including any injury, harm and loss caused by the negligence, fault or conduct of any kind on the part of the Released Parties.
I understand the activities associated with Winterfest involve numerous risks including, but not limited to, the risks posed by variations in terrain and snow and ice conditions, and other hazards. I also understand mountain biking, skiing, snowshoeing, snowmobiling and dog sledding involve risks posed by loss of balance, loss of control, falling, and collisions with natural and man-made objects and other participants. I further agree that all of these risks and dangers are necessary to winter activities. New York Law imposes a duty on you to become apprised of, and understand, the risks inherent in these sports, which are set forth above, so that you make an informed decision whether to participate notwithstanding the risks. New York law also imposes additional duties upon you, to which you must adhere, for the purpose of avoiding injury caused by any of the risks inherent in these winter activities. ASSUMPTION OF RISK: I have read and understand the NOTICE above. I have read, reviewed and understand the warning above. In signing, I signify that I am aware of and understand the risks inherent in these activities and that I am accountable for my action.